Somatic Vision

Hello:
I live in Portugal (Europe).
Have bought Alive licence and Dreamescapes w/ GP8.
All came from and distribuitor of yours.
I instaled the software and registered without problems.
But did not open the trial before.

When the GP8 arrived, i link everithing and try to launch Alive.... But it apperars a window saying "loading Alive...", then a second window all gray with the boarder and the top left with the somatic vision logo and name for about 5 seconds and then closes and disapear....
So i already read all the FAQ but didn´t find anything that answer my problem.

I have a Sony Vaio i5 w/ 8 ram . Portatil PC.

I really need some help.
Thanks

Hi Hugo,

Have you tried these steps:
https://www.somaticvision.com/node/1171

That page covers a few pieces of software that override standard windows components and cause Alive to crash. Make sure you don't have any of these installed on your computer:
Cyberlink PowerDVD
LenovoDVD
InterVideo WinDVD
Replay Video Capture

If this doesn't help, and you've followed all the steps in the link above, we can set up a remote control support session to fix your problem. Please let me know here or contact us using the orange button at the top left corner of the page https://www.somaticvision.com/support

Best,

Ryan Deluz
Somatic Vision Inc.