Advanced Media player does not work

Here we'll post general support items and answer your queries.
Post Reply
kstrid
Posts: 1
Joined: Fri Apr 10, 2020 10:18 am

Advanced Media player does not work

Post by kstrid »

I get this message after installing the customized version of Firefox

Pls advice

https://1drv.ms/u/s!Armr8s-GGr5jgYYSwmg ... Q?e=Zpp3mV
sv.adm
Posts: 13
Joined: Fri Nov 07, 2014 11:28 am

Re: Advanced Media player does not work

Post by sv.adm »

I see from your screenshot your issue is with Advanced Media Player for Cygnet. These forums are for Alive. For Cygnet issues, EEG Info or BeeMedic handles all Cygnet related support.

When you opened Firefox, did you then open Netflix in Firefox, and watch a movie? That's required. You should try installing Firefox again, then immediately logging in to Netflix in that version of Firefox you just installed and watching a movie for a few seconds. If this doesn't help, please contact BeeMedic, and if that doesn't work, contact me at [email protected] for remote troubleshooting.
Post Reply