Sensor couldn’t be recognized after upgrading to MacOS 10.11

[janwichmann]

Hi there!
After upgrading the OS on my Mac from 10.8 to the current version 10.11 (El Capitan) the Alive software (version 2.2.2) won't start.
Although the USB-Senor-modul (emWave Pro) is properly connected I got the error message "Alert. Feedback sensor hardware not connected to the computer.Please connect your compatible sensor, … and then restart the programm."

What can I do?
Thanks in advance,
Jan.

[sv.adm]

Hi Jan,

Have you tried reinstalling Alive?

If that doesn't work let me know. We have not tried it with 10.11. Let me now if it doesn't work after reinstalling.

Best,

Ryan

[janwichmann]

Hi Ryan,
thanks for the quick answer.
Well, no, reinstallation doesn’t fix it …

Best,
Jan.

[janwichmann]

Hi Ryan!
I’m wondering, if a compatibility-fix for MacOS 10.11 is already available …
Would be great to be able to work with Alive again.

Best,
Jan.

[sv.adm]

Hi Jan,

The latest version of Alive at www.somaticvision.com/trial.php?M=D works with Mac OS X 10.11

Best,

Ryan