Hi Ryan, I've gone through this issue with a fine toothed comb. As requested the original manufacturers drivers were installed. I've attached two images to help you situate yourself in the issue. Remember, this worked before the reformatting. She is still not getting any image in her video screen. A...

Ryan said, "have the same version of Windows, the issue is that you need to install the video drivers for your graphics card. Make sure you are not installing Microsoft drivers, you must install the drivers made by the manufacturer of your computer or video card." Will refresh drivers, mak...

Hi Ryan, I've been looking into a solution for what I believe to be this same problem. I ran your suggested OpenGL Cap Viewer and want to share with you the result, because my case is a bit different. In my case, the computer was working with alive perfectly. Then there was a systemic problem that t...