Search found 6 matches

by janwichmann
Sat Apr 30, 2016 2:11 pm
Forum: Support issues
Topic: Sensor couldn’t be recognized after upgrading to MacOS 10.11
Replies: 4
Views: 6131

Re: Sensor couldn’t be recognized after upgrading to MacOS 1

Hi Ryan!
I’m wondering, if a compatibility-fix for MacOS 10.11 is already available …
Would be great to be able to work with Alive again.

Best,
Jan.
by janwichmann
Tue Mar 29, 2016 12:28 pm
Forum: Support issues
Topic: Sensor couldn’t be recognized after upgrading to MacOS 10.11
Replies: 4
Views: 6131

Re: Sensor couldn’t be recognized after upgrading to MacOS 1

Hi Ryan,
thanks for the quick answer.
Well, no, reinstallation doesn’t fix it …

Best,
Jan.
by janwichmann
Tue Mar 29, 2016 5:40 am
Forum: Support issues
Topic: Sensor couldn’t be recognized after upgrading to MacOS 10.11
Replies: 4
Views: 6131

Sensor couldn’t be recognized after upgrading to MacOS 10.11

Hi there! After upgrading the OS on my Mac from 10.8 to the current version 10.11 (El Capitan) the Alive software (version 2.2.2) won't start. Although the USB-Senor-modul (emWave Pro) is properly connected I got the error message " Alert. Feedback sensor hardware not connected to the computer....
by janwichmann
Sat Oct 10, 2015 1:35 pm
Forum: Support issues
Topic: error reading heartrate (emwave2)
Replies: 5
Views: 6312

Re: error reading heartrate (emwave2)

Hi Ryan, thanks for the update link! It turned out (CMD-I on the application icon) that the installed version of Alive was 2.2.1. With the update to Alive 2.2.2 the heartrate detection problems remain unchanged. No way to have fun with my emWave2 device. In the meanwhile I had the opportunity to tes...
by janwichmann
Sun Sep 20, 2015 12:06 pm
Forum: Support issues
Topic: error reading heartrate (emwave2)
Replies: 5
Views: 6312

Re: error reading heartrate (emwave2)

Hi Ryan, thanks for the quick answer!! I forgot to say that I work with MacOS (Version 10.8.5) … So, the update file (Alive_Update_2.0.exe) doesn’t open to install. Is there a similar 2.0 version of Alive availabe for Mac? I dont’t actually know exactly which version of Alive I work with right now, ...
by janwichmann
Sat Sep 19, 2015 2:19 pm
Forum: Support issues
Topic: error reading heartrate (emwave2)
Replies: 5
Views: 6312

error reading heartrate (emwave2)

I purchased the Alive -Software for the usage with my emWave2 -Sensor. Unfortunately there seem to be problems reading out the heart rate: • every session or (mini-)game is interrupted again and again by the error message: "Connection error. Error reading heart rate. Please connect or adjust th...