Hello, I installed the software three times. The first two times my computer broke down and now the software is installed on only one computer. When I tried to install the software on another computer I got a message that I had to deactivate the software from one of the three computers, but this is not possible because the computers are out of order now.
any Suggestions?
Activating for the Fourth time
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Ryan Deluz
- Posts: 232
- Joined: Fri Jun 19, 2009 7:46 am
Re: Activating for the Fourth time
Hi Dan,
We analyze these on a case by case basis. In the future please deactivate Alive using the Transfer Tool installed with Alive. Go to Start Menu -> Programs -> Alive -> Transfer Activation. This will let you register/activate on a new computer.
In general Alive can be installed on up to two computers, so that people who have a desktop and laptop, with 1 set of sensors, can travel with Alive. If you need to use Alive on more than 1 computer at a time (two people using Alive at the same time, with two different IOM or emWave sensors, in a clinic for example) you need to own two separate copies of Alive according to the license agreement.
Please use the Contact Us link here:
http://www.somaticvision.com/support
Send your serial number and we'll probably be able to sort out your activation problems immediately.
Best,
Ryan Deluz
We analyze these on a case by case basis. In the future please deactivate Alive using the Transfer Tool installed with Alive. Go to Start Menu -> Programs -> Alive -> Transfer Activation. This will let you register/activate on a new computer.
In general Alive can be installed on up to two computers, so that people who have a desktop and laptop, with 1 set of sensors, can travel with Alive. If you need to use Alive on more than 1 computer at a time (two people using Alive at the same time, with two different IOM or emWave sensors, in a clinic for example) you need to own two separate copies of Alive according to the license agreement.
Please use the Contact Us link here:
http://www.somaticvision.com/support
Send your serial number and we'll probably be able to sort out your activation problems immediately.
Best,
Ryan Deluz