Hello, how are you? I’ve had this device for over 10 years, and it has always worked perfectly, but now it has stopped working. My device is the IOM Alive - Wild Divine Project, and when I open the app, it shows me a message that says: "Your trial version of Alive Divine has expired. Please purchase this product from your dealer if you do not have a serial number. Would you like to register this product now?" After clicking "yes," it asks for a serial number, which I don’t have.
Could someone guide me on how to get the device working again?